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Terms and conditions of use

Terms and conditions of use

Sub9 Pty. Ltd. Trading as Phantom Cycles

Privacy Policy

Introduction

Phantom Cycles regards customer privacy as an important part of our relationship with our

customers. The following privacy policy applies to all Phantom Cycles users, and conforms to

Internet privacy standards.

If you have questions or concerns regarding this statement, you should first contact Phantom Cycles at

0246831262.

Collection of Information

In order to use the Phantom Cycles website, we may require information from you in order to

provide the best service possible.

All correspondence may also be collected and stored, particularly in regard to sales, support and

accounts, including Email.

Any information collected by Phantom Cycles is collected via correspondence from you or your

company.

This may be via the telephone, Email, mail, fax or directly through our website.

Use of Collection Information

Any details collected from Phantom Cycles customers is required in order to provide you with our

products and/or services, and a high level of customer service.

Correspondence is recorded in order to provide service references, and to assist in our staff

development.

The security of your personal information is important to us. When you enter sensitive information

(such as credit card numbers) on our website, we use the paypal gateway to encrypt that information using secure socket layer

technology (SSL). Credit Card details are collected through the paypal gateway and processed in the paypal secure server.
We never see or have access to or store your Credit Card details.

We follow generally accepted industry standards to protect the personal information submitted to us,

both during transmission and once we receive it.

If you have any questions about security on our Website, you can email us at info@phantomcycles.com.au.

Access to Collected Information

If your personally identifiable information changes, or if you no longer desire our service, you may

correct, update, delete or deactivate it by emailing us at info@phantomcycles.com.au.

Orders

If you purchase a product or service from us, we may request certain personally identifiable

information from you. You may be required to provide contact information (such as name, Email, and

postal address) and financial information (such as credit card number, expiration date).

We use this information for billing purposes and to fill your orders. If we have trouble processing an

order, we will use this information to contact you.

Communications

Phantom Cycles uses personally identifiable information for essential communications, such as

Emails, accounts information, and critical service details. We may also use this information for other

purposes, including some promotional Emails. If at any time a customer wishes not to receive such

correspondence, they can request to be removed from any mailing lists by emailing us at

info@phantomcycles.com.au.

You will be notified when your personal information is collected by any third party that is not our

agent/service provider, so you can make an informed choice as to whether or not to share your

information with that party.

Third Parties

Phantom Cycles may at its discretion use other third parties to provide essential services on our site

or for our business processes. We may share your details as necessary for the third party to provide that

service.

These third parties are prohibited from using your personally identifiable information for any other

purpose.

Phantom Cycles does not share any information with third parties for any unknown or unrelated uses.

Legal

We reserve the right to disclose your personally identifiable information as required by law and when

we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding,

court order, or legal process served on our Website.

Links

Links on the Phantom Cycles site to external entities are not covered within this policy. The terms

and conditions set out in this privacy statement only cover the domain name of phantomcycles.com.au.

If we decide to change our privacy policy, we will post those changes to this privacy statement, the

homepage, and other places we deem appropriate so that you are aware of what information we collect,

how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this

privacy statement at any time, so please review it frequently. If we make material changes to this

policy, we will notify you here, by Email, or by means of a notice on our homepage.

Phantom Cycles Security Policy

Phantom Cycles uses the Paypal Payment Gateway for its online credit card transactions.

Paypal processes online credit card transactions for thousands of Australian and international merchants,

providing a safe and secure means of collecting payments via the Internet.

All online credit card transactions performed on this site using the Paypal gateway are secured

payments.

https://www.paypal.com/au/selfhelp/home

Delivery Policy

After ordering online, you will receive an email confirmation from paypal containing your order

details (if you have provided your email address). We will normally confirm receipt of your order

within a few minutes of ordering. We will attempt to send your goods via Startrack, Aus. Post or Fastway within

2 working days; however if goods are unavailable delivery will take a little longer.

If you wish to query a delivery please contact us at info@phantomcycles,com.au.

Returns, Exchanges and Warranty

• For returns of faulty, incorrectly supplied or damaged items, original and return shipping fees will be covered by Phantom Cycles.

• For information on creating a return label and where to drop off a parcel you are returning, please contact our returns department on 0246831262 or email info@phantomcycles.com.au

• Most parcels will be returned using Aust Post, however there will be some exception for oversize items due to post limitations.

• Please return within 30 days of successfully receiving your item. Return items with all packaging - include all product tags, labels & original packaging.

• Phantom Cycles will process all returns and exchanges within two (2) working days of receiving the returned goods back.

• For warranties, please return within the products warranty period commencing from the date of successful receipt.

• Warranties will be processed by our customer service team within two (2) working days.

Applicable Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of New South Wales and shall be subject to the non-exclusive jurisdiction of the courts of New South Wales, Australia.